Support
Need help with the booking system? Here are answers to common questions and ways to get in touch.
Email Us
Admin@rfcanine.co.ukExisting Clients
Use the in-app support form from your dashboard
Response Time
We aim to reply within 1–2 business days
Frequently Asked Questions
How do I get access to the booking system?
Access is by approval only. Click "Request Access" on the home page, fill in your details, and the RF Canine team will review your request. Once approved, you'll receive an email invitation to create your account.
I submitted a request — how long does approval take?
We aim to review all access requests within 1–2 business days. You'll receive an email once your request has been approved or if we need more information.
I already have an account but can't sign in. What should I do?
If you're having trouble signing in, try resetting your password from the sign-in page. If the issue persists, contact us at Admin@rfcanine.co.uk and we'll help you get back in.
What services can I book through the system?
You can book dog walking (pack or solo), dog sitting, dog training, cat sitting, puppy visits, pet visits, pet taxi, and pet sitting — all from your account dashboard once you're approved.
Is my pet's medical information secure?
Yes. All medical, allergy, and vet details are stored securely with role-based access — only the team members caring for your pet can see them. Sensitive areas are protected by additional PIN security.
How do Paw Club rewards work?
You earn Paw Points with every booking. Points accumulate to unlock levels and exclusive perks. You can also earn bonus points through referrals and your pet's birthday.
Still need help?
If you haven't joined yet, request access and we'll be happy to help you get started.
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